Privacy Policy
Privacy Policy
1. Introduction
Ghost South Africa (“Ghost”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is processed in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.ghostsa.co.za, purchase our products, submit enquiries or otherwise interact with us.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Delivery and billing address
- Company details (where applicable)
Transaction Information
- Products purchased
- Order history
- Payment confirmations
- Delivery information
Website Information
When visiting our website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Website usage statistics
This information assists us in improving our website and protecting against fraudulent or malicious activity.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Arrange deliveries
- Respond to enquiries
- Provide quotations
- Supply technical support
- Register warranties where applicable
- Improve our products and services
- Maintain website security
- Comply with legal obligations
- Prevent fraud
4. Marketing Communications
Ghost South Africa may use your contact details to send you information relating to our products, services, promotions, special offers, product launches and other marketing communications where:
- you have previously purchased products or services from us;
- you have requested a quotation;
- you have submitted an enquiry through our website, social media platforms, telephone, email or any other communication channel;
- or you have otherwise provided your contact details in connection with our business.
All marketing communications sent by Ghost South Africa will contain a clear unsubscribe facility.
You may opt out of receiving marketing communications at any time by:
- selecting the unsubscribe link contained within our emails; or
- contacting us directly at info@ghostsa.co.za.
Upon receiving your request, we will promptly remove you from future marketing communications, except where communication is necessary for existing orders, warranties, service matters or legal obligations.
5. Cookies
Our website uses cookies and similar technologies to:
- remember your preferences;
- improve website performance;
- analyse website traffic;
- enhance your browsing experience.
You may disable cookies through your browser settings, although certain website features may not function correctly.
6. Third-Party Services
We make use of carefully selected third-party service providers in order to operate our business efficiently.
These may include:
- payment processing providers;
- courier and delivery companies;
- website hosting providers;
- analytics providers;
- email marketing platforms;
- spam prevention services.
These providers may process personal information only to the extent necessary for providing their services and are expected to safeguard such information appropriately.
7. Payment Security
Ghost South Africa does not store or process your payment card details directly.
Payments are securely processed through trusted third-party payment providers using encrypted connections.
8. Sharing of Information
We do not sell, rent or trade your personal information.
Your information may only be disclosed where necessary to:
- process your order;
- deliver purchased products;
- comply with applicable legislation;
- respond to lawful requests by regulatory authorities;
- protect our legal rights.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
- fulfil contractual obligations;
- comply with applicable laws;
- resolve disputes;
- enforce our agreements;
- maintain appropriate business records.
Information that is no longer required is securely deleted or anonymised where appropriate.
10. Your Rights
Subject to POPIA, you may request to:
- access the personal information we hold about you;
- correct inaccurate information;
- update incomplete information;
- request deletion of your personal information where legally permissible;
- object to certain processing activities;
- withdraw consent for direct marketing communications.
Requests may be submitted to:
Email: info@ghostsa.co.za
11. Data Security
Ghost South Africa implements appropriate technical and organisational security measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure;
- destruction.
Although every reasonable effort is made to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
12. Third-Party Websites
Our website may contain links to external websites.
Ghost South Africa is not responsible for the privacy practices or content of third-party websites, and users are encouraged to review their respective privacy policies.
13. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.
The most recent version will always be published on this website.
14. Contact Information
Should you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:
Ghost South Africa
Building 1, 92 Koranna Avenue
Doringkloof
Centurion
0157
Telephone: +27 (0) 12 348 3595
Email: info@ghostsa.co.za
